OMH app support
If a charge failed, a charge on your card doesn't add up or you can't sign in, write to us. This page is for drivers who use the app.
Write to us
Tell us what happened in as much detail as you can: the charger, the date and time, and a screenshot if you have one. We reply by email on business days.
- Charging, billing and your account
- ops@omhev.com
- Sales and general questions
- info.omhev@gmail.com
What we get asked most
I can't start a charge
Check that the connector is plugged in properly, that the charger shows as available in the app and that you have an active payment method. If it still won't start, write to us with the charger ID and the time you tried.
The charge stopped before it finished
The vehicle may have reached its charge limit, the charger may have disconnected, or the operator may have stopped it. The receipt shows the energy you received, and that's all you pay for.
I was charged an amount that doesn't look right
Write to us with the session receipt. We review it with the charger's operator and, if there's an error, the refund goes back to the same payment method.
I can't find a charger on the map
Chargers appear once their operator connects them to OMH. If you know of one that's missing, tell us where it is and we'll let the operator know.
I can't sign in
Use the password recovery option on the sign-in screen. If the email doesn't arrive, check your spam folder. If you still can't get in, write to us from the account's email.
Where are my receipts?
Every session generates a receipt that goes to your email and stays in your history inside the app.
I want to delete my account
You can do it from the app, in your account section, or from the delete-account page on this site.